Refund Policy

1Overview

Snipe does not sell subscriptions. There is no plan to buy, nothing renews, and there is no billing cycle to cancel — your tier opens on the total you have deposited, as described in section 4 of the Terms of Service. What can be refunded, therefore, is a deposit. This policy explains when we return one, what a refund cannot undo, and how to ask for it.

2The 7-day window

Ask within 7 calendar days of a deposit and we return it, for any reason, with no justification required.

If the bot has not traded that money, you get 100% of it back. If it has, the refund is what remains of it on your balance: a filled order is settled on-chain and neither we nor anyone else can reverse it. Section 4 says exactly what that covers.

3Eligibility

To be eligible:

• The request must be submitted within 7 calendar days of the deposit you want back.
• The request must be made from the email address registered to the account.
• The account must not have been suspended or terminated for a breach of the Terms of Service.

Each deposit has its own window. Refunding one deposit does not close the account and does not affect deposits you keep.

4What a refund cannot undo

A refund returns money. It cannot rewrite a blockchain. The following have already left the platform by the time you ask, and are outside any refund:

• Trading fees already deducted from winning trades executed on-chain.
• Gas and network fees paid on transactions the bot has already submitted.
• Slippage on filled orders.
• Losses realized on trades that closed below their entry, including losses caused by market movement, honeypots, rug pulls or third-party smart-contract exploits.
• Custom engineering, desk onboarding or professional-services fees that have already been delivered.

A losing trade is never charged: the 0.03% applies to winning trades only, and there is no fee on a deposit or on a withdrawal.

5How to request a refund

Either route reaches the same desk:

1. Message support from your dashboard, signed in to the account in question.
2. Message support from your dashboard.

Include the deposit you want returned — the amount, the asset and the date are enough to find it. A reason is optional and never required.

6Processing and payout

A refund is returned to the wallet the deposit came from, usually the same day. Deposits are made in crypto, so a refund travels the same way — on-chain, to the address it came from.

We do not send a refund to a wallet other than the one that paid in. That rule protects the account: an address swapped at refund time is the shortest route out of a stolen account.

7After the 7-day window

After the window closes there is nothing to refund, because the money never stopped being yours: your balance can be withdrawn at any time from the Withdraw screen, in full, with no fee from us. Withdrawing does not lower the tier you have reached — the total deposited over the life of the account does not go down.

8Changes to this policy

We may update this Refund Policy from time to time. Changes apply prospectively: the policy in effect on the day of a deposit governs that deposit.

9Contact

Refund or balance questions? Message support from your dashboard.